Refund policy
Order change/cancellation (as per clause 12 of our Terms and Conditions)
- An order change or cancellation of any product can only be accepted if the confirmed order has NOT been dispatched, i.e. the order has not been finalized. CAUTION: Please note that after order confirmation, the delivery address CANNOT be changed for any reason and for security (anti-fraud) reasons.
- In case you require the return of the amount paid to THECAVIARHOUSE upon the cancellation of your order under term 7.1 of our Terms and Conditions, the relevant amount will be refunded to you in time, in the manner to be agreed between us. In case you receive the refund through a third party payment provider (like Stripe or PayPal, credit card etc. for example), you may be charged with any commission charged by the third party provider, in accordance with the terms of use and operation thereof, for which THECAVIARHOUSE bears no responsibility.
Returns of products in the event of actual defect or lack of agreed capacity
We remind you that under the Greek Law, the seller is liable for the actual defects and lack of agreed capacities (article 5 of L. 2251/1994 and article 534 of Greek Civil Law). Due to the sensitive nature of the products which are sold through the Website, returns of products or refunds are not acceptable (with the exception of term 7.1 of our Terms and Conditions). If you receive a faulty product resulting from our fault, please contact directly with our customer service department through Contact for further details.
If the ordered product is not available due to force majeure or unforeseeable reasons for more than 30 days (after the order confirmation), such as (but not limited to) production shortages, our customer service department will contact with the User to solve the problem. First, the same product or a product with a different trade name or a product from a different category or a substitute product will be suggested to the User. If the User does not agree to proceed to another purchase, a full and interest-free refund will be offered to the User within 30 days. The refund will be made to the bank account, credit card or Paypal account used at the purchase of the product.